Privacy Policy

1. Introduction

Lab Within ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (labwithin.com), purchase our courses, book coaching sessions, or use any of our services.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Health Information: Information you voluntarily provide about your health, fitness level, or medical conditions relevant to our training programs
• Communication Records: Records of your communications with us, including emails, chat messages, and coaching session notes

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, course progress
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information (confirmations, invoices, receipts)
• Schedule and deliver coaching sessions
• Provide access to e-learning courses and track your progress
• Send appointment reminders and service-related notifications
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent)
• Monitor and analyze usage patterns to improve our website and services
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. SMS/Text Messaging Privacy

If you provide your phone number and consent to receive text messages, please be aware of the following:

• Types of Messages: We may send appointment reminders, session confirmations, scheduling updates, and (with separate consent) promotional messages about courses and workshops.
• Frequency: Message frequency varies based on your interactions with our services.
• Costs: Message and data rates may apply based on your mobile carrier and plan.
• Opt-Out: You can opt out at any time by replying STOP to any text message. You will receive a confirmation and no further messages will be sent.
• Help: Reply HELP for assistance or contact info@labwithin.com.
• Data Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes.
• Data Retention: We retain your phone number and messaging preferences until you opt out or request deletion.

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, email service providers, scheduling software, video conferencing platforms)
• Analytics Partners: Services like Google Analytics to understand website usage
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze website traffic and usage patterns
• Deliver targeted advertising (where applicable)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications or text messages
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@labwithin.com.

10. State Privacy Rights

If you are a resident of Florida, California, or other states with comprehensive privacy laws, you may have additional rights:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to correct inaccurate personal information
• The right to non-discrimination for exercising your privacy rights

This Privacy Policy is governed by the laws of the State of Florida, United States.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Third-Party Links

Our website may contain links to third-party websites (such as Substack, payment processors, or scheduling services). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Lab Within
Email: info@labwithin.com
Website: labwithin.com